Keerthana Muralidharan
Keerthana is one of the senior product evangelists in the ASEAN region for Freshworks and has been donning several hats in the partner sales team for the past many years. She has been helping clients and partners (VARs, SIs, MSPs) in the ASEAN region by providing hypercritical solutions, technical implementation and guidance that is closely integrated with Freshworks customer engagement suite of products.
(2/4/2020) Thursday
Delivering Exceptional Omnichannel Customer Support with Freshdesk, a modern customer service platform
Keerthana Muralidharan, Senior Partner Sales Engineer - ASEAN Region, Freshworks
Get refreshed on how to step up your support game with Omnichannel by understanding things like:
- Streamlining support ops by tapping into all channels
- Delivering contextual support by identifying correct channels
- Empowering agents by making multitasking simple
- Making data-driven decisions
- Leveraging AI to drive agent & team efficiency
- Managing support teams at scale
- Working with integrations
(2/4/2020) Thursday
Scale your CX team and integrate your WhatsApp Business account with Freshchat, a modern customer messaging software
Keerthana Muralidharan, Senior Partner Sales Engineer - ASEAN Region
Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.
You can also delight customers with bots and AI that focus on intent, delight, and faster resolution. Sending proactive campaigns to users based on user behavior, actions and other conditions has never been this easy. Last but not the least, Freshchat is a verified Facebook Business Partner that helps you apply for early access to WhatsApp's Business Solution.